Shipping policy
Processing Time
All orders are processed within 1 business day.
Shipping Time
After processing, your order will ship via an environmentally friendly carrier that offsets carbon emissions.
Estimated Delivery Time:
- UK: 4-7 business days
We’ve partnered with a CO2-neutral shipping service to minimize environmental impact. Slower delivery reduces carbon offset by 30%. As a thank-you for your patience, we provide free shipping on all orders, all year round.
Last-mile couriers: EVRI or Royal Mail (UK).
Please note: Delivery times are estimates and can vary depending on your location. While we strive to deliver on time, we are not responsible for delays caused by the carrier.
Need your order sooner? Contact us, and we’ll do our best to assist.
Tracking Your Order
Once your order ships, you can track it via the confirmation email or by visiting your tracking link.
What If My Package Doesn’t Arrive?
If your package hasn’t arrived 15 business days after shipping, please contact us at support@the-foldie.co.uk. We’ll resend your order or issue a full refund if it’s lost in transit.
Returns & Exchanges
During our Buy One, Get One Free (BOGO) promotion:
- Exchanges are unavailable. However, you can email us for a special price on an additional purchase.
For returns, please contact us at support@the-foldie.co.uk, and we’ll be happy to assist.
Let me know if you need further adjustments!